SHIPPING DELIVERY
FREE SHIPPING
WE’LL WAIVE THE SHIPPING COSTS IN AUSTRALIA FOR ONLINE ORDERS OVER $200.00
Mediscrubs now offers free shipping with Australia on any online order that is equal to or over $200.00.
Free Shipping Terms & Conditions
- No promo code is needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
- The threshold for free shipping is calculated after any promotions and discounts are applied.
- Free shipping is a limited promotion and is not available for orders delivered outside Australia.
SHIPPING WITHIN AUSTRALIA
STANDARD DELIVERY
Mediscrubs uses Australia Post for all our shipping requirements. The Australia Post delivery network covers most addresses in Australia, but not every service is available in every area. Check the Australian Postal Corporation website for a full breakdown of which services you can use via Australia post, and where.
See sending parcels within Australia: https://auspost.com.au/sending/send-within-Australia
All shipping has a tracking number for security:
See track an item: https://auspost.com.au/mypost/track/#/search
For more information on shipping guidelines within Australia, please visit the Australian Postal Corporation website: https://auspost.com.au
Australia Post can only provide estimated delivery times between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control. For more information, calculate postage and delivery times or check their Domestic Shipping guide.
EXPRESS POST
EXPRESS POST IS AVAILABLE
If you place an express order before 2 pm AEST (Monday to Friday), your order will be dispatched from our warehouse the same day (providing items are in stock at the time of order). If your order is placed after 2 pm AEST (Monday to Friday) or on a Saturday or Sunday, it will be processed and dispatched the next business day. Normal delivery times are in accordance with Australia Post delivery standards.
For full details regarding standard parcel post, express post, and next-day or same-day delivery within Australia see: https://auspost.com.au/sending/send-within-australia
Express postal delivery within Australia can be provided upon request, and Australia Post offers an Express Post guarantee for domestic shipping.
See express post guarantee: https://auspost.com.au/business/shipping/domestic-shipping/express-post/express-post-guarantee
Should you require express shipping please check current parcel delivery standards as set out on the Australian Postal Corporation website. https://auspost.com.au/sending/send-within-australia
SAME DAY DISPATCH
IN-STOCK ORDERS SHIPPED WITHIN 48 HOURS
All Mediscrubs orders taken before 2.00 pm weekdays (AEST) between Monday and Friday, and within our normal operating hours will go out for dispatch the same day (providing items are in-stock at the time of order). However, this time may be extended beyond 48 hours when ordering has taken place during holiday breaks, public holidays, or for orders made over weekend periods. Normal delivery times are in accordance with Australia Post delivery standards.
For full details regarding standard parcel post, express post, and next-day or same-day delivery within Australia see: https://auspost.com.au/sending/send-within-australia
MADE TO ORDER
CUSTOM-MADE TO ORDER
All Mediscrubs orders that are custom-made will take between 4-6 weeks for delivery, depending upon stock, order quantities, and additional embroidery options.
CUSTOM ORDERS – Your custom-made items are ordered immediately, at which time we will contact you via email with an estimated arrival time (this time frame is usually between 4 to 6 weeks).
EMBROIDERED ITEMS – Embroidery may take up to 3 to 7 days before items can be shipped. Exceptions can be made under special pre-agreed circumstances.
For urgent made-to-order purchases, that are required sooner, please contact us directly on 0755 376 443 to discuss your specific circumstances.
INTERNATIONAL SHIPPING & HANDLING
INTERNATIONAL SHIPPING
Mediscrubs now ships to over 190 countries globally, and you can feel secure when ordering internationally, as Mediscrubs has a secure website and a world-class team taking care of your orders.
GENERAL SHIPPING INFORMATION
ITEMS IN STOCK – Orders that have been confirmed prior to 2.00 pm Monday to Friday AEST are dispatched directly for shipping, unless said items are not in stock, on order; require embroidery; or are custom orders.
ITEMS ON ORDER – We will email you promptly to confirm that we have received your online order, at which time we will provide you with an estimated delivery time, (this is usually between 2 to 4 weeks).
CUSTOM ORDERS – Your custom-made items are ordered immediately, at which time we will contact you via email with an estimated arrival time. (usually 4 to 6 weeks).
EXPRESS POST – Express delivery within Australia may provide upon request. *conditions apply
EMBROIDERED ITEMS – Embroidery will take up to 7 to 10 days before items can be shipped.
CHANGING or CANCELLING ORDERS – To ensure the fastest delivery possible, your order is processed immediately by our team in dispatch. Before placing your order please be sure you have selected the correct item, colour, and size, as modifications or cancellations are not possible.
SHIPPING and HANDLING CHARGES – Are determined by the weight, excluding gift cards and embroidery
INTERNATIONAL POST GUIDE
- Mediscrubs uses Australia Post for all domestic and international shipping.
- *Check the Australia Post website for rules and guidelines for sending to a particular country, so your item gets there without delay.
- Orders containing items that are on backorder will be placed on hold until all items are available to ship.
- You may cancel the back-order items at any time and your order will be released to ship.
Business Day: Monday - Friday, excluding weekends and holidays.
International shipping and handling rates will be calculated and added to your order at checkout
- Australia Post can only provide estimated delivery times between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control. For more information, calculate postage and delivery times, or check our international post guide.
- Tracking is not available for all countries. For more information, check Australia Posts' international post guide.
