Refunds and Exchanges
RETURNS & EXCHANGE POLICY
NOTE: All exchanges will require you to pay a small postage fee for Mediscrubs to resend your items - A staff member will be in contact with you to finalise your exchange.
You can easily return any item to our retail shop or warehouse at 12/8 Centre View Drive, Biggera Waters 4216 (near Harbour Town). You can bring your item and receipt to our stores for an exchange or you can send them to our warehouse where we will receive and exchange your items.
Make sure you read below to ensure your items fall under our Returns & Exchange Policy guidelines.
We will exchange your items if they are any of the following:
If your items have a manufacture fault:
You are entitled to an exchange or refund if your items are received faulty. This includes stitching, colouring, fabric quality, and design failures.
You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality.
If you think there is a fault with an item you have received, please let us know straight away by contacting our customer care team. Please include as many details as possible about the order and the issue with your item.
If you change your mind:
In compliance with the Australian Consumer Law, you have right to return your items to Mediscrubs 30 days from online purchase date, or 10 days from day or purchase in store.
Please note that in the interest of hygiene, some goods cannot be returned, unless they have remained in the original wrapping or are faulty.
If you change your mind about the item, including size or colour, the item must be returned in its original condition, which includes original packaging.
Returns in general:
Should you request a return or exchange of any items, regardless or whether they are faulty, you change your mind or need a different size; you are responsible of returning the items to us.
Any items returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items. We are not responsible for any items that are returned to us in error.
Factors that may affect your request for exchange/refund:
•Items must not have been worn or washed
•Items with embroidery can not be exchanged or refunded, unless issue is due to a fault in the embroidery produced by Mediscrubs Embroidery Specialists
•Failing to include a request for return/exchange form may result in your request being declined.
CLICK HERE for a returns/refund/exchange application form. You must include this form in your retuned items package. Failure to include this form may result in a decline of your returns request.
Mediscrubs Pty Ltd
Returns and Exchange Policy
Online purchase returns to:
Shop 12/8 Centre View Drive, Biggera Waters, QLD 4216
Customer Care Team contact
0755 376 443